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Balenciaga

BALENCIAGA Client Development & VIC Manager

Tokyo, 日本 · 正社員 · 9 か月前に掲載

求人詳細

契約形態
所在地: Tokyo, 日本
勤務地

職務内容

Summary Job Description Group Job Family Sales Omni Channel Job Family Retail Management Region/ Market/ Country: Japan Location: Tokyo Company: Balenciaga Japan Department: Retail Business Title: Client Development & VIC Manager Position Title: Client Development & VIC Manager Direct Report to: Japan Retail Director Main Objective of the job The Client Development & VIC Manager is responsible for leading the relationship strategy with the brand’s most valued clients (VICs) and driving client loyalty and revenue growth through the planning and execution of CRM strategies. This role oversees exclusive VIC events, CRM data analysis, and the design of personalized client experiences. The manager will supervise one CRM Specialist and collaborate cross-functionally to support the brand’s continued growth. Performance Indicators Perform strategic analysis to develop and optimize sales networks, ensure geographical footprint optimization leveraging on the best store formats and retail mix Sales target achievement Retail KPI - Sales - Prospect - # Clients : New / Existing - Segmentation : VVIC / VIC - Customer profile VIC MANAGEMENT: • Responsible for elevating VIC client experience in-and-out of the store vis-à-vis High Segment KPIs and reflecting the brand ambition • Plan and implement in-store and offsite events, in sync with HQ and local Marketing, Retail, Training, Merchandising and VM functions • Identify and engage external commercial partnerships to drive new VIC recruitment strictly respecting and maintaining Brand image • Manage end-to-end overseas brand experiences • Actively propose and implement new VIC in-store activations to drive upgrades and VIC client retention • Manage post event analysis in conjunction with Retail and PR & COM team • Support all other VIC/High Segment related initiatives and ah-hoc projects • Act as a key support to in-store Sales Experts • Guide, coach and train store teams to enhance VIC engagement, retention and upgrades • Manage dedicated VIC event budget and monthly forecast/accruals Internal Key relationships Local Teams: Retail, Merchandising, Visual Merchandising, PR & Communication, Store Planning, Logistics External Key relationships External Business partners such as venues, hotels, restaurants, other brands, travel agencies, etc. Key Experiences - 5+ years of experience in client relationship roles within luxury, high-end retail, or hospitality - Hands-on experience in CRM or data-driven marketing - Proven track record in planning and executing high-end client events - Team management experience - Strong interpersonal and communication skills - Business-level English proficiency - Experience with CRM platforms - Deep understanding of and interest in fashion and luxury - Proficiency in data analysis tools Key Knowledge & Competencies Strong sensibility Retail business acumen Analytical approach and sharp problem solving Project management skills Teamwork/Collaboration Ability to leverage best practices, share and reapply Leadership Behaviors INCLUSION You create a high-performing team and foster a fair and respectful environment where each individual's uniqueness is valued VIGILANCE You anticipate opportunities and threats so as to lead in the long run AUDACITY You are quick to seize opportunities, turning potential failures into success TENACITY You are true to your ambition when times get tough and weather the storms with your team Personal Qualities Integrity Ability to multitask and prioritize Active listening skills Hands-on and strategic Action oriented paired with solid organizational skills (planning and monitoring) Fluency in English and Japanese Job Type Regular Start Date 2025-10-01 Schedule Full time Organization BALENCIAGA JAPAN LTD

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